Questions? We’ve got answers.
From your first design to the final delivery, find the details you need to make your packaging pop.
01
Bags & customisation
5 QUESTIONSWhat’s the difference between labelled and direct-printed bags?
ONE-SIDED LABEL
Labelled bags
A professionally printed adhesive label is applied to one side only of a ready-made pouch. Made in-house by POP 1 Prints, they suit smaller quantities, multiple designs and faster turnaround times.
Advantages: flexible quantities, quick in-house production and a practical way to try new designs.
Things to consider: artwork covers the label area on one side rather than the whole bag; labelled bags cannot be heat sealed. For large quantities, the unit price may be less competitive than direct printing.
FULL OUTER-BAG PRINT
Direct-printed bags
Your design is printed directly across the front, back and gusset where applicable, giving you more space for an all-over branded finish. These bags can be heat sealed.
Advantages: integrated full-coverage artwork and generally more competitive pricing at higher quantities.
Things to consider: factory minimum order of 1,000 bags and production of up to three weeks before dispatch. Artwork proof approval is required before production.
Not sure which to choose? If speed, a smaller run or one-sided artwork matters most, explore labelled bags. For all-over branding, heat sealing or larger quantities, explore direct-printed bags.
Can I order fewer than 1,000 direct-printed bags?
No. The factory minimum order quantity is 1,000 bags. You can split an order across multiple designs; contact us with your requirements so we can confirm the options and quote.
Can I order more than 1,000 labelled bags?
Yes. We can produce larger quantities in-house. Direct-printed bags are generally more price-competitive at this volume, but labelled bags may be quicker. The production estimate for a large labelled order depends on the quantity; ask us for a quote.
How long do labelled bags take to produce?
We make labelled bags in-house, so turnaround is generally faster than direct printing. Production time depends on the product and quantity ordered. Check the production estimate on the product page; delivery is additional.
Can I order predesigned bags with my logo or QR code?
Where customisation is offered on the product, you can request your supplied logo and/or QR code to be added. Additional charges, if applicable, are displayed with the relevant product option or confirmed before payment.
02
Ordering & production
4 QUESTIONSAre POP 1 Prints products made to order?
Most of our packaging, labels, business cards and promotional print are produced to order. Each product page shows its own production estimate in working days. Delivery time is additional.
When does production start?
Production begins once the necessary order information and artwork are ready. For direct-printed products, we first send a proof and production does not start until you approve it.
Can I order a small quantity?
Available quantities vary by product. Check the quantity options on the product page. Direct-printed bags have a factory minimum of 1,000 bags; labelled bags offer smaller-run options.
Can I change an order after placing it?
Contact us as soon as possible with your order number. Whether a change is possible depends on the product and how far the order has progressed. See our Terms & Conditions for the applicable terms.
03
Artwork & proofs
4 QUESTIONSWhere can I get artwork templates?
Visit our Artwork Templates page to download the relevant product setup guide and template. Use the exact template and bleed specification shown for your product.
How do I send artwork?
Follow the upload instructions on the product or Get a Quote page. If we need additional files or corrections, we will contact you.
Do you check artwork?
We review files for production suitability and may ask for corrections. Please check spelling, artwork, dimensions, QR destinations and other details carefully yourself; direct-print artwork is supplied for your approval before production.
Will I receive an artwork proof?
For direct-printed products, we send a proof for approval before production starts. Check the individual product details or contact us if you need to know whether a proof is included for another product.
04
Delivery
4 QUESTIONSWhere do you deliver?
Within the UK only, including Northern Ireland and the Scottish Highlands. We do not currently deliver to the Republic of Ireland.
How long does delivery take?
After production, orders are sent by DHL on a next-working-day service. Northern Ireland and the Scottish Highlands typically take around 48 hours after dispatch. Courier transit times are estimates.
How much is delivery?
Standard UK rates are £7.50 up to 2 kg, £9.50 over 2 kg to 10 kg, and £15 over 10 kg to 25 kg. The Scottish Highlands are £19.50 up to 30 kg and £60 over 30 kg; Northern Ireland rates depend on consignment weight. See Delivery/Shipping for the full breakdown. Your applicable charge is shown at checkout.
What if I miss my DHL delivery?
Follow your DHL tracking and rearrangement instructions. If an order is returned following three missed attempts or an incorrect address, we will contact you. A £20 return-and-reshipment charge may apply where justified by reasonable costs and not prohibited by your statutory rights.
05
Returns & order problems
2 QUESTIONSCan I return custom or personalised products?
Genuinely personalised and bespoke goods are not normally eligible for change-of-mind returns, but faulty, damaged or incorrect goods remain covered by statutory rights. Standard unpersonalised products may be eligible for the usual consumer online cancellation rights; see Returns & Refunds.
My order arrived damaged or contains a printing error. What should I do?
Please aim to report the issue within 48 hours so we can investigate promptly. Use the form on our Returns & Refunds page and email photographs to help@pop1prints.com. The 48-hour request does not affect statutory rights.
06
QR codes & support
3 QUESTIONSCan you add or create a QR code?
Where the selected product offers it, we can add supplied QR artwork or prepare a QR code as part of an agreed customisation. Check the product option or ask us for a quote. We do not currently offer a public self-service QR dashboard.
Is there a recurring payment for a QR code?
No. Our QR products are one-off purchases with no recurring payment.
How do I get help with my order?
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