Delivery/Shipping

POP 1 Prints
Last updated: 22 September 2026

At POP 1 Prints, most of our packaging and print products are made to order.

Production time and delivery time are separate. You’ll find the production time for each product on its product page. Once your order is ready, we’ll pack it and arrange dispatch.

1. Where We Deliver

We currently deliver throughout the United Kingdom, including Northern Ireland and the Scottish Highlands.

We do not currently ship to the Republic of Ireland or other destinations outside the UK.

2. Production & Dispatch

Every product has its own production turnaround, which you’ll find on its product page.

Production times are calculated in working days, Monday to Friday, excluding applicable UK bank holidays.

Where artwork confirmation is required, the production turnaround begins once you have approved your artwork proof. Any time spent preparing, reviewing or amending artwork before approval is separate from the stated production turnaround.

If your order contains products with different production times, we will normally dispatch everything together once your complete order is ready, unless we have agreed otherwise.

Once production is complete, your physical order will be dispatched using our DHL delivery service.

Production times do not include delivery time. Please check the individual product page before ordering.

3. Delivery Service

We ship all physical orders with DHL.

Our usual delivery times after dispatch are:

• England, Wales and mainland Scotland: 1 working day.
• Scottish Highlands and Northern Ireland: Approximately 2 working days.

These are estimated courier transit times, not guaranteed delivery dates.

Delivery times shown at checkout are courier times only — production comes first. Check each product page for its production time.

You’ll receive tracking information once your order has been dispatched.

If your order is delayed or does not arrive, please contact us so we can investigate and resolve the issue in accordance with your statutory rights.

Digital-Only Products

Digital-only products, such as our Dynamic QR products, are delivered electronically and do not require physical shipping.

Please refer to the relevant product page for the applicable digital delivery timeframe.

4. Delivery Charges

Your delivery charge is calculated based on your delivery address and the total weight of your order.

Our delivery prices start from:

• Standard UK delivery: £7.50
• Scottish Highlands: £19.50
• Northern Ireland: £19.50

For standard UK destinations, the maximum delivery charge is £15.00, regardless of order weight.

Your exact delivery charge will be displayed at checkout before you complete your purchase.

Ordering from Scotland?

At checkout, you’ll see two delivery options: DHL – Mainland Scotland (Excluding Highlands) and DHL – Scottish Highlands.

Please select the option that matches your delivery address.

We’ll check your postcode before dispatch and contact you to agree the next steps if the wrong option was selected.

5. Missed Deliveries & Returned Parcels

Please ensure your delivery address is correct when placing your order and keep an eye on your DHL tracking updates.

If your parcel is returned to POP 1 Prints after three unsuccessful delivery attempts because the recipient was unavailable, or because an incorrect delivery address was supplied by the customer, we may require payment of a £20 return-to-sender charge, plus the applicable cost of redelivery, before sending your order again.

The £20 charge covers the cost of the parcel being returned to POP 1 Prints. It does not include the cost of shipping the order to you again.

We will contact you to explain any applicable charges before arranging redelivery.

These charges will not apply where the failed delivery was caused by an error on our part or the delivery provider’s part, or where they would conflict with your statutory rights.

6. Delays, Lost Parcels & Damage

If your parcel is delayed, missing or arrives damaged, please let us know.

We’ll investigate the issue with DHL and work with you to put things right.

If your order arrives damaged, faulty, incorrect or not as described, please complete our Returns & Refunds Form.

You can explain what happened and upload photographs of the product and packaging directly through the form.

Reporting an issue promptly helps us investigate it, but does not affect your statutory rights.

7. Need Help With Your Order?

If you have a question about production, dispatch, delivery or an existing order, please contact us.

Email: help@pop1prints.com
Telephone: 07466 141713
Website: www.pop1prints.com

Please include your order number when contacting us about an existing order.

8. Business Information

POP 1 Prints is a trading name of DC Print & Packaging Ltd, a company registered in England and Wales.

Company registration number: 12777274

Registered office:
33–37 Kingsway
Kirkby-in-Ashfield
Nottingham
NG17 7DR
England

Business address:
Phoenix Works
Old Basford
Nottingham
NG6 0AT
United Kingdom

Nothing in this policy affects your statutory rights.