Your cancellation rights
Your right to cancel depends on what you ordered and the circumstances of your purchase. If you are a consumer and your order is eligible, you normally have 14 days after receiving the goods to tell us you wish to cancel, without giving a reason. Different rules may apply to personalised goods, digital content and services. Read our Returns & Refunds Policy for details.
Prefer to contact us directly?
You do not have to use this form to exercise an applicable legal cancellation right. You can also notify us with another clear statement of your decision to cancel by emailing returns@pop1prints.com or calling 07466 141713. Please tell us which products or services you wish to cancel and provide your order number if you have it.
What happens next?
We’ll acknowledge your request and explain the next steps, including any return instructions. Refunds and return arrangements will be handled in accordance with your applicable rights and our Returns & Refunds Policy.
Standard cancellation notice
If you prefer, you can copy the notice below and send it to us by email or post. You do not have to use this wording; any clear statement of your decision to cancel an eligible order will do.
To: DC Print & Packaging Ltd t/a POP1 Prints
33–37 Kingsway, Kirkby-in-Ashfield, Nottingham NG17 7DR, England
Email: returns@pop1prints.com
I hereby give notice that I cancel my contract for the supply of the following goods or services:
Goods/services: _______________________________
Ordered on: _______________________________
Received on (if applicable): _______________________________
Customer name: _______________________________
Customer address: _______________________________
Date: _______________________________
Signature (only if this notice is submitted on paper): _______________________________
For problems with a QR code, destination-change requests or permanent QR deactivation, contact qr@pop1prints.com. A request to deactivate a QR is separate from exercising any statutory cancellation right.
